Are you tired of trying to find the return policy on our competitor's websites? It is amazing how many hide the policy, if they even have one. And if you find it, many times it is hard to understand.
Our Return Policy is simple. If you are unhappy with your lift chair purchase (customized chairs are not included, please see below) you may return it within 30 days of the date of order. Freight charges and a 15% restocking fee will apply. Call 800-791-2407 to obtain a return authorization number and a location to ship the chair to. After the chair has been inspected and determined to be in new condition a refund will be credited to your credit card. If you paid by a check a refund check will be mailed to you.
- Lift chairs with custom options (any fabric upgrades, heat & massage, upgraded controls, etc) are non-returnable. This includes Leather Lift Chairs. Please note that ANY fabric change that costs extra is a custom option, and therefore will be non-returnable. If you have questions or concerns, please feel free to give us a call.
- Bath Lifts are non-returnable.
- Massage Chairs are non-returnable.
- Toilet Seat Lifts are non-returnable.
If by chance you should receive a product that is damaged we will pick it up at no charge and replace the merchandise.
Our Cancellation Policy is simple too. If your chair has not left the warehouse there will be a $50 cancellation fee. If your chair has left the warehouse and you cancel you will be responsible for freight and a restocking fee of 15%. Lift chairs with custom options (upgraded fabrics or additional options) can't be cancelled after they go into production.