Are you tired of trying to find the return policy on our competitor's websites? It is amazing how many hide the policy, if they even have one. And if you find it, many times it is hard to understand.
Our Return Policy is simple. If you are unhappy with your lift chair purchase (customized chairs are not included, please see below) you may return it within 30 days of the date of order. Freight charges and a 15% restocking fee will apply. Call 800-791-2407 to obtain a return authorization number and a location to ship the chair to. After the chair has been inspected and determined to be in new condition a refund will be credited to your credit card. If you paid by a check a refund check will be mailed to you.
- Lift chairs with custom options (any fabric upgrades, heat & massage, upgraded controls, etc) are non-returnable. This includes Leather Lift Chairs. Please note that ANY fabric change that costs extra is a custom option, and therefore will be non-returnable. If you have questions or concerns, please feel free to give us a call.
- Bath Lifts are non-returnable.
- Massage Chairs are non-returnable.
- Toilet Seat Lifts are non-returnable.
If by chance you should receive a product that is damaged we will pick it up at no charge and replace the merchandise.
Our Cancellation Policy is simple too. If your chair has not left the warehouse there will be a $50 cancellation fee. If your chair has left the warehouse and you cancel you will be responsible for freight and a restocking fee of 15%. Lift chairs with custom options (upgraded fabrics or additional options) can't be cancelled after they go into production.
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Lift Chair Store may assign its rights and duties under this Agreement to any party at any time without notice to you.